Terms and Conditions
Welcome to LuckyWagerz Casino, your premier destination for online gaming excitement and exclusive bonuses.
Terms and Conditions
These Terms and Conditions govern your use of LuckyWagerz Casino services and establish the legal framework for all gaming activities on our platform. By creating an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety.
Account Registration and Eligibility
Age Requirements stipulate that all players must be at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher. We reserve the right to request age verification documents at any time, and accounts may be suspended until satisfactory proof is provided.
Geographic Restrictions apply to residents of certain jurisdictions where online gambling is prohibited or restricted. Players are responsible for ensuring their local laws permit online gambling activities before registering an account.
Account Information must be accurate, complete, and current at all times. Players must provide truthful personal details including full name, address, date of birth, and contact information. Any false or misleading information may result in account closure and forfeiture of funds.
Single Account Policy permits only one account per person, household, IP address, or device. Multiple accounts will result in closure of all associated accounts and confiscation of any winnings or bonuses.
Deposits and Withdrawals
Minimum Deposit amounts vary by payment method but generally start at €10 for most options. Maximum Deposit limits are set at €5,000 per transaction unless higher limits are approved through our VIP program.
Withdrawal Processing typically takes 24-72 hours for e-wallets, 3-5 business days for credit cards, and 5-7 business days for bank transfers. First-time withdrawals require account verification including identity documents and proof of address.
Verification Requirements include government-issued photo identification, utility bills or bank statements for address confirmation, and copies of deposit methods used. Withdrawals are suspended until verification is complete.
Bonus Terms and Wagering Requirements
Wagering Requirements apply to all bonus funds and must be completed before withdrawals are permitted. Standard requirements are 35x the bonus amount for welcome bonuses and 30x for reload bonuses. Different games contribute varying percentages toward wagering completion.
Maximum Bet Limits during bonus play are set at €5 per spin or hand. Exceeding this limit may void bonus funds and associated winnings. Progressive jackpot games are typically excluded from bonus play.
Bonus Expiration occurs if wagering requirements aren’t met within specified timeframes, usually 30 days for welcome bonuses and 21 days for promotional offers. Expired bonuses and associated winnings are automatically removed from accounts.
Game Rules and Fair Play
Random Number Generation ensures all game outcomes are completely random and fair. Our games use certified RNG systems that are regularly tested by independent auditing companies to maintain integrity and fairness.
Prohibited Activities include collusion, card counting in live games, bonus abuse, and any attempts to manipulate game outcomes. Suspected fraudulent activity results in immediate account suspension and investigation.
Game Contributions toward wagering requirements vary by game type. Slots typically contribute 100%, while table games may contribute 10-20%. Live dealer games often have reduced contribution rates or may be excluded entirely.
Responsible Gambling Measures
Self-Exclusion Options allow players to restrict account access for periods ranging from 24 hours to permanent closure. During exclusion periods, accounts cannot be accessed, and promotional materials are suspended.
Deposit Limits can be set daily, weekly, or monthly to help manage spending. Limit increases require 24-hour cooling-off periods, while decreases take effect immediately.
Reality Check Reminders appear at regular intervals to inform players of session duration and spending amounts. These reminders help maintain awareness of gambling activity and promote responsible play.
Privacy and Data Protection
Personal Information is collected, stored, and processed in accordance with applicable data protection laws including GDPR. We implement appropriate security measures to protect personal and financial data from unauthorized access.
Data Sharing is limited to essential service providers including payment processors, game providers, and regulatory authorities. We never sell personal information to third parties for marketing purposes.
Cookie Usage enhances website functionality and user experience. Players can manage cookie preferences through browser settings, though some features may be limited with cookies disabled.
Dispute Resolution and Complaints
Internal Complaints should be directed to our customer support team through live chat, email, or phone. We aim to resolve all complaints within 7 business days of receipt.
External Mediation is available through approved Alternative Dispute Resolution services if internal resolution attempts are unsuccessful. These services provide impartial mediation at no cost to players.
Regulatory Oversight ensures compliance with licensing requirements and player protection standards. Our operations are regularly audited by licensing authorities to maintain operational integrity.
Modifications and Updates
These Terms and Conditions may be updated periodically to reflect changes in regulations, services, or business practices. Players will be notified of significant changes through email or website notifications. Continued use of our services after modifications constitutes acceptance of updated terms.
Contact Information:
- Email: support@luckywagerz.com
- Live Chat: Available 24/7 through website
- Postal Address: LuckyWagerz Casino, Gaming Division, Malta